We guarantee the health of all our plants when they leave our facility. Should you receive an unhealthy or infested plant, please contact us within 10 hours of delivery* and provide clear photos of the problem. We will work with you to resolve any issues.
*Cold damage claims on shipments without signature tracking must be submitted within 1.5 hours of delivery. We cannot guarantee plants that have been left outside in the elements for extended periods of time.
At this time we cannot guarantee flowers, spikes or buds as they will often blast due to stress outside of our control including changes in light, humidity and temperature. Although we try to pack as carefully as possible, there may be times when a spike is accidentally damaged during the packing process. If you purchased a plant advertised as in spike and it is damage, please send clear photos of both the plant and break. In most instances the plant will be discounted 15%.
We accept returns of plants that are in the same condition they were received. For returns not related to our health guarantee, the buyer must pay return shipping. Refunds will be given for the plant only.
If plants are being returned due to damage, you must provide documentation within 10 hours of receiving your plant. Plants returned damaged without prior documentation will only receive partial refunds with the amount depending on the level of damage.